Returns & Exchanges

At Sincere, we want you to love your beauty routine, which is why we offer a 30-day return policy for products in their original, unopened condition. If a product doesn't meet your expectations, we are committed to making it right with a seamless refund process.

Return Process

• 1.
  Initiate Your Request

  Log into your Sincere account or visit our returns portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging to ensure they are protected during transit and include your packing slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.